No password sharing
Most teams manage shared email addresses like support@, hello@, or team@ by either forwarding messages to individual inboxes or sharing a password. Both are broken. MessageBox replaces both: everyone on your team sees the same live inbox, in real time, without forwarding messages or sharing passwords. No chaos. No lost context. No security risk.
The problem
Shared Passwords Don't Scale
When everyone logs into the same account, there’s no audit trail. A misclick deletes a customer thread. You can’t tell who replied. Password changes require everyone to update. It’s a security and operational nightmare.
Email Forwarding Falls Apart
Forwarding messages to individual inboxes splits conversations. Context vanishes. Teammates step on each other — two people draft the same reply. Nothing stays organized. Customers get confused by multiple responses.
There’s a third way. Messagebox is it.
The problem
Messagebox connects directly to Gmail or any IMAP email provider. Everyone on your team
sees the same inbox in real time — no forwarding, no shared password.
1. One Live View
Browse the full inbox with search and filtering. Message bodies load on demand, so the interface stays fast no matter how many emails you have. Everyone sees the same messages at the same time.
2. Threaded Discussion
Every email thread has its own side-channel chat. Coordinate responses, assign who replies, and leave internal notes — all without cluttering the actual email thread.
3. Smart Notifications
Get pinged the moment someone @mentions you or a new message lands in the shared box. Nothing slips through. (And mute any box you want when you need focus.)
4. Setup in Three Steps
That's it. No manual refresh. Gmail syncs every 5 minutes; IMAP every 2 minutes. Automatic.
Who it's for
Support Teams
Run your support@ or help@ inbox without a full helpdesk. Messagebox gives you the collaboration of a team inbox with the simplicity of email.
Departments Behind Generic Addresses
HR@, billing@, info@, contact@ — when multiple people need to monitor and respond to a shared email, a shared inbox keeps everyone in sync.
Open Source & Communities
Open source projects and communities often have a shared contact address. Messagebox lets everyone see what’s coming in and coordinate who responds.
Anyone Who Needs a Shared Inbox
If you need more than a shared password but less than a full helpdesk tool, Messagebox is for you. Simple. Secure. Real-time.
Key benefits
No shared password | No audit trail issues, no security risk, no password resets. |
|---|---|
No forwarding | Conversations stay together. Context is always there. |
Real-time collaboration | Everyone sees new messages instantly. No refresh needed. |
Internal discussion | Discuss replies in a side chat without cluttering the email thread. |
Live notifications | Get pinged for @mentions and new messages you shouldn’t miss. |
Flexible setup | Works with Gmail, Outlook, or any IMAP provider. |
Up to 5 people free | Start with one box and up to five team members. Free forever. |
Getting started
New to Messagebox? See how it works in three steps:
Everyone sees the inbox. Everyone’s in sync. No forwarding, no shared password.
FAQ
No. MessageBox connects to your email account and shows you the inbox. It doesn’t change, forward, or delete anything. You keep full control.
Yes. MessageBox works with any IMAP email provider—Gmail, Outlook, custom domain email, etc.
MessageBox is for team members you invite. Only people you add can see the box. (We recommend using MessageBox for internal team collaboration and keeping customer-facing channels in your actual email or a help desk.)
Yes. One box, up to five people. Free, forever. Upgrade to Pro ($15/month) for more boxes and more team members.
See our [comparison page] or check out [specific competitor alternative] to understand the differences.
One shared inbox. One team. No forwarding. No shared password. Just email the way it should
work.
